Terms, Conditions, Privacy, and Returns

Terms and Conditions

Effective Date: 1/1/2025

 Last Updated: 1/1/2025

1. Introduction

Welcome to OurThings. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively, "Services"). By using our Services, you agree to comply with these Terms.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By using the Platform, you represent that you meet this requirement.

3. Account Registration

  • To access certain features, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and complete information and update it as necessary.

4. Use of Services

  • You may use the Platform only for lawful purposes.

  • You agree not to misuse the Services, including but not limited to interfering with security features or engaging in fraudulent activities.

  • Unauthorized access, scraping, or data extraction is prohibited.

5. Marketplace and Transactions

  • The Platform connects users with furniture and home goods makers, as well as service providers. We do not own or manufacture these products and services.

  • Transactions conducted through the Platform are between you and the seller or service provider.

  • We do not guarantee product availability, pricing, or service quality.

  • Any disputes must be resolved directly between the buyer and the seller or service provider.

6. Payments and Fees

  • Payments for purchases and services may be processed through third-party payment providers.

  • We are not responsible for transaction failures, payment disputes, or unauthorized charges.

  • Certain features or services may require fees, which will be disclosed before use.

7. AI and Personalization

  • Our AI-driven recommendations and insights are based on available data but are not guaranteed to be error-free or comprehensive.

  • Users should verify information independently before making purchasing decisions.

8. Intellectual Property

  • All content, trademarks, and proprietary materials on the Platform are owned by OurThings, the original copyright holder (see copyright policy) or its licensors.

  • You may not copy, modify, distribute, or create derivative works from our platform design without permission.

9. Third-Party Links and Services

  • The Platform may contain links to third-party websites or services.

  • We do not endorse or control these third parties and are not responsible for their actions or content.

10. Disclaimer of Warranties

  • The Platform and its Services are provided "as is" and "as available."

  • We disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, or non-infringement.

  • We do not guarantee uninterrupted, secure, or error-free access to our Services.

11. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages resulting from your use of the Platform.

  • Our total liability, if any, shall not exceed the amount you paid for Services within the past six months.

12. Indemnification

You agree to indemnify and hold harmless OurThings, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the Platform.

13. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in prohibited activities.

14. Changes to Terms

We may update these Terms periodically. Continued use of the Platform after changes constitute acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the United States of America.

  • Any disputes shall be resolved through arbitration in the United States of America.

16. Contact Information

For questions about these Terms, contact us at info@ourthings.io.

Privacy

Effective Date: 1/1/2025

 Last Updated: 1/1/2025

1. Introduction

Our Things ("Company," "we," "us," or "our") operates a web and mobile platform that integrates furniture and home goods makers, along with vetted adjacent services, using AI/ML to help users plan, buy, manage, and create community around these products and services. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Information You Provide

  • Account Information: When you sign up, we collect your name, email address, password, and any profile details you choose to provide.

  • Transaction Data: If you make purchases through our platform, we collect payment-related information (processed securely by third-party payment providers).

  • Preferences & Settings: Information about your style preferences, saved items, and other customizations.

B. Information We Automatically Collect

  • Usage Data: Information about how you interact with our platform, including browsing activity, search queries, and purchase history.

  • Device & Location Data: We may collect your IP address, device type, browser details, and approximate location based on your device settings.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, remember preferences, and analyze usage patterns.

C. Information from Third Parties

  • Partner Brands & Service Providers: We may receive information about your purchases or interactions with third-party brands featured on our platform.

  • Social Media & Integrations: If you connect your account with social media or third-party apps, we may receive information as permitted by those services.

3. How We Use Your Information

We use the collected data to:

  • Provide, personalize, and improve our services, including AI/ML-based recommendations.

  • Facilitate transactions and fulfill orders.

  • Communicate with you regarding updates, promotions, and customer support.

  • Enhance security and prevent fraud or misuse of our platform.

  • Conduct analytics and research to optimize user experience.

4. How We Share Your Information

We do not sell your personal information. However, we may share data in the following circumstances:

  • With Partner Brands & Service Providers: To facilitate transactions, improve recommendations, and provide seamless service experiences.

  • With Third-Party Vendors: For payment processing, hosting, analytics, and marketing support.

  • For Legal & Security Purposes: If required by law or necessary to protect our rights, users, or the public.

5. Your Privacy Choices & Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access & Correction: You can view and update your account information at any time.

  • Opt-Out of Marketing: You can unsubscribe from promotional emails by following the instructions in our communications.

  • Delete Your Data: You may request the deletion of your personal information, subject to legal and operational obligations.

6. Data Security & Retention

We implement industry-standard security measures to protect your data. However, no method of transmission is 100% secure. We retain information as long as necessary for business, legal, and compliance purposes.

7. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. International Data Transfers

If you access our platform from outside the United States of America, your data may be transferred and processed in countries with different data protection laws.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of our platform constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, contact us at: info@ourthings.io.

Returns

Effective Date: 1/1/2025

 Last Updated: 1/1/2025

1. Overview

This Return and Refund Policy applies to all digital subscription services provided by OurThings ("Company," "we," "us," or "our"). By purchasing a subscription, you acknowledge and agree to the terms outlined below.

2. No Refunds for Digital Subscriptions

Due to the nature of digital services, all subscription purchases are non-refundable and non-transferable. We do not offer refunds, credits, or prorated billing for unused time, partial months, or accidental purchases.

3. Free Trials & Promotional Offers

If your subscription includes a free trial, you will not be charged until the trial period ends. To avoid charges, you must cancel before the trial expires. We do not provide refunds for charges incurred due to failure to cancel before the trial ends.

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will prevent future billing but does not result in a refund for the current billing cycle. You will retain access until the end of your subscription period.

5. Billing Errors & Disputes

If you believe you were charged incorrectly, please contact our support team at info@ourthings.io within 5 days of the charge. We will investigate and determine eligibility for a refund at our sole discretion.

6. Modifications to the Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the revised policy.

7. Contact Us

For any questions regarding this policy, please reach out to info@ourthings.io.